Welcome to Flatware Deal’s FAQ section. We’ve compiled answers to the most common questions about our premium tableware collections, shipping policies, and customer service. Whether you’re a hospitality professional or a discerning homeowner, find the information you need below.

About Our Products

What types of products does Flatware Deal specialize in?
We specialize in premium tableware including stainless steel flatware (18/0 and 18/8 collections), commercial-grade serving trays (from 10″ to 20+”), durable drinkware, and serving supplies from top brands like Arcoroc, American Metalcraft, and Anchor Hocking.
What sizes are available for your rectangle trays?
We offer a comprehensive range of sizes: 10-11″, 12-13″, 14-15″, 16″, 17-18″, and 20″ and larger rectangle trays to meet various serving needs.
What’s the difference between your 18/0 and 18/8 collections?
Our 18/0 collection contains 18% chromium and 0% nickel, offering excellent corrosion resistance at a more affordable price point. The 18/8 collection contains 18% chromium and 8% nickel, providing enhanced durability and a brighter finish.
Do you carry specialty collections like Architecte or Accademia Del Vino?
Yes! We’re proud to offer distinctive collections including Architecte (modern design), Accademia Del Vino (specialty wine service), Alexis (elegant dining), and Aspire (contemporary styling) among others.

Ordering & Account Information

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Do I need to create an account to place an order?
While you can check out as a guest, creating an account allows you to track orders, save preferences, and enjoy faster checkout on future purchases.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. For standard shipping (DHL/FedEx), you can track directly on their websites. For EMS shipments, use the EMS tracking portal.

Shipping & Delivery

What are your shipping options?
We offer two convenient options:
Standard Shipping ($12.95 flat rate): Via DHL or FedEx, delivered in 10-15 business days after dispatch
Free Shipping: Via EMS for orders over $50, delivered in 15-25 business days after dispatch
How long does order processing take?
All orders are processed within 1-2 business days before shipping. During peak seasons, processing may take slightly longer.
Do you ship internationally?
Yes! We ship worldwide except to some remote areas in Asia. Please contact us if you’re unsure about delivery to your location.
What if my package is damaged during shipping?
We carefully package all items to prevent damage. If damage occurs, please contact us immediately at [email protected] with photos of the damaged items and packaging for prompt resolution.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of receipt. Items must be unused, in original packaging, and accompanied by proof of purchase.
How do I initiate a return?
Email our customer service team at [email protected] with your order number and reason for return. We’ll provide return instructions and address based on your location.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
How long does it take to process a refund?
Once we receive your return, refunds are processed within 5-7 business days and will be issued to your original payment method.

Additional Questions

Are your products suitable for commercial use?
Absolutely! Many of our products, especially our commercial-grade serving trays and durable flatware collections, are specifically designed for hospitality professionals and foodservice operations.
Do you offer bulk discounts for large orders?
We’re happy to discuss volume pricing for commercial clients. Please contact us directly at [email protected] with your requirements.
How do I care for my stainless steel flatware?
For best results, hand wash with mild detergent and dry immediately. Avoid harsh abrasives and prolonged soaking. Our 18/8 and 18/10 collections are generally dishwasher safe.

Still have questions? Our customer service team is happy to help at [email protected].