Privacy Policy

Last Updated: [Insert Date]

Welcome to Flatware Deal (“we,” “our,” or “us”). We specialize in premium tableware collections, including commercial-grade serving trays, flatware, and drinkware for both hospitality professionals and discerning homeowners. Your privacy is important to us, and we are committed to protecting your personal information in accordance with global privacy standards.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Identification Information: Name, email address, phone number, shipping/billing address when you place an order for our products (such as 18/8 stainless steel collections or American Metalcraft serving supplies).
• Payment Information: Credit card details (processed securely via Visa, MasterCard, JCB or PayPal) for purchasing our commercial-grade tableware. Note: We do not store full payment card numbers on our servers.
• Commercial Purchase Details: For hospitality professionals buying in volume (multiple tray sizes or complete flatware sets), we may collect business name and tax information.
• Technical Data: IP address, browser type, device information when browsing our collections like Accademia Del Vino or Architecte specialty lines.
• Usage Data: Pages visited, products viewed (such as 16″ rectangle trays or Aspire collections), and interaction with our website features.

2. How We Use Your Information

We use collected information to:

• Process and fulfill orders for our durable tableware products, from 10″ trays to 20″+ serving solutions
• Provide customer support for inquiries about our premium collections like 18/0 stainless steel flatware
• Improve our product offerings and website experience for both commercial buyers and individual customers
• Prevent fraud and enhance security for transactions involving higher-value items like Arcoroc or ARC Cardinal products
• Comply with legal obligations related to international sales (excluding certain Asian and remote regions)

3. Data Sharing and Disclosure

We may share information in these limited circumstances:

• Payment Processors: Secure transaction partners (Visa, MasterCard, PayPal) when purchasing our commercial-grade serving supplies
• Shipping Providers: Necessary delivery information to fulfill orders of our heavy-duty trays and flatware sets
• Legal Compliance: When required by law regarding purchases of regulated items like commercial drinkware
• Business Transfers: In connection with any merger or sale of company assets involving our premium tableware collections

We never sell your personal data to third-party marketers.

4. Data Storage and Security

We implement robust measures to protect your information:

• Military-Grade Encryption: 256-bit SSL protection for all transactions, whether purchasing a single 14″ tray or bulk drinkware
• Limited Data Retention: We only store personal information as long as necessary for our commercial tableware business operations
• Secure Infrastructure: Protected servers with strict access controls for handling sensitive payment data
• No Payment Data Storage: Credit card details are processed directly by our PCI-compliant payment partners

5. Your Rights and Choices

You have the right to:

• Access, correct, or delete your personal information (contact [email protected])
• Opt-out of marketing communications while retaining transactional emails about your tableware orders
• Request data portability for your purchase history of our stainless steel collections
• Withdraw consent for non-essential processing, without affecting your ability to purchase our products

6. Cookies and Tracking Technologies

We use cookies to enhance your experience when browsing our premium tableware collections:

• Essential Cookies: Necessary for functions like adding items (such as Anchor Hocking or Aspen products) to your cart
• Analytics Cookies: Help us understand how customers interact with our site (e.g., navigation through tray size categories)
• Preference Cookies: Remember your settings for currency display (important for international customers)

You can manage cookie preferences through your browser settings.

7. International Data Transfers

As we serve customers globally (excluding certain regions), your data may be transferred to and processed in the United States, protected by appropriate safeguards including standard contractual clauses.

8. Changes to This Policy

We may update this policy to reflect changes in our tableware business practices. Significant changes will be notified to customers who have purchased our premium products.