At Flatware Deal, we take pride in offering premium commercial-grade tableware to hospitality professionals and discerning homeowners. While we stand behind the quality of our stainless steel collections and serving solutions, we understand that sometimes products need to be returned or exchanged. Please review our policy below.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be in original, unused condition with all packaging intact
  • Return request must be initiated within 15 days of delivery
  • Original proof of purchase must be provided
Note: Due to hygiene reasons, we cannot accept returns on opened drinkware items from our American Metalcraft Plastic Drinkware or Anchor Hocking collections. Custom-ordered items from our Architecte or Accademia Del Vino specialty lines are also final sale.

Return Process

  1. Initiate Your Request: Email our customer service team at [email protected] with your order number and reason for return within 15 days of delivery.
  2. Receive Authorization: We will respond within 2 business days with return instructions and an RMA number.
  3. Package Securely: Repack items in original packaging with all protective materials. Include a copy of your invoice.
  4. Ship Your Return: Send to our Denver facility using a trackable shipping method. Customer is responsible for return shipping costs unless the return is due to our error.

Exchange Process

For exchanges (size, style, or collection changes):

  1. Follow the same initiation process as returns
  2. Specify the replacement item(s) desired from our collections
  3. Price differences will be charged/refunded as applicable
  4. Standard shipping fees apply for the replacement shipment

Refund Information

Once your return is received and inspected (typically within 5 business days):

  • Timing: Refunds are processed within 3-5 business days after approval
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Deductions: Original shipping fees are non-refundable. Restocking fees may apply for commercial volume returns.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Flatware Deal Customer Service, I would like to request a return/exchange for my recent order (#[Your Order Number]). Product(s) to return: – [Product Name] (e.g., “17 and 18 Inch Rectangle Tray”) – [Collection] (e.g., “18/8 Collection”) – [Quantity] Reason for return: [Please specify – wrong size, damaged, incorrect item, etc.] For exchanges, I would like: – [Replacement Product Name] – [Size/Collection if applicable] I have reviewed the return policy and confirm the items are in original, unused condition with packaging intact. Please provide return instructions and RMA number at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Damaged or Incorrect Items

If you receive damaged goods or incorrect items:

  • Contact us immediately at [email protected] with photos of the damage or incorrect items
  • We will arrange for replacement shipping at no cost to you
  • In some cases, we may request return of the damaged items using our prepaid return label

International Returns

For customers outside the United States:

  • All return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

For any questions about our returns policy, please contact our customer service team at [email protected] or +1 (303)

+000 000 000
. We’re committed to ensuring your satisfaction with our premium tableware collections.