At Flatware Deal, we are committed to providing premium commercial-grade tableware to hospitality professionals and discerning homeowners. Our comprehensive shipping and returns policy ensures a seamless experience with your purchases.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two convenient shipping options:

  • Standard Shipping ($12.95) – Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping – Available for orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch

Note: We currently do not ship to certain parts of Asia and remote locations. Please contact us if you’re unsure about delivery to your region.

International Shipping

For international customers:

  • Customs fees and import duties are the responsibility of the recipient
  • Delivery times may vary based on customs processing
  • Tracking information will be provided for all international shipments

Returns & Exchanges

Eligibility

To qualify for a return or exchange:

  • Item must be in original, unused condition with all packaging intact
  • Return request must be initiated within 15 days of delivery
  • Original proof of purchase must be provided

Non-Returnable Items

Due to hygiene and customization reasons, the following items cannot be returned:

  • Opened drinkware from our American Metalcraft Plastic Drinkware or Anchor Hocking collections
  • Custom-ordered items from our Architecte or Accademia Del Vino specialty lines

Return Process

  1. Initiate Your Request: Email our customer service at [email protected] with your order number and reason for return within 15 days of delivery
  2. Receive Authorization: We will respond within 2 business days with return instructions and an RMA number
  3. Package Securely: Repack items in original packaging with all protective materials. Include a copy of your invoice
  4. Ship Your Return: Send to our Denver facility using a trackable shipping method. Customer is responsible for return shipping costs unless the return is due to our error

Exchange Process

For exchanges (size, style, or collection changes):

  • Follow the same initiation process as returns
  • Specify the replacement item(s) desired from our collections
  • Price differences will be charged/refunded as applicable
  • Standard shipping fees apply for the replacement shipment

Refund Information

Once your return is received and inspected (typically within 5 business days):

  • Timing: Refunds are processed within 3-5 business days after approval
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Deductions: Original shipping fees are non-refundable. Restocking fees may apply for commercial volume returns

Damaged or Incorrect Items

If you receive damaged goods or incorrect items:

  • Contact us immediately at [email protected] with photos of the damage or incorrect items
  • We will arrange for replacement shipping at no cost to you
  • In some cases, we may request return of the damaged items using our prepaid return label

International Returns

For customers outside the United States:

  • All return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Contact Us

For any questions about our shipping or returns policy, please contact our customer service team at [email protected]. We’re committed to ensuring your satisfaction with our premium tableware collections.