Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for hospitality professionals and discerning homeowners seeking premium commercial-grade tableware. You must be at least 18 years old to make purchases.

1.2 Intellectual Property

All content on flatwaredeal.com, including product designs, images, logos, and text, is the property of Libbey Sales Store or our suppliers and protected by intellectual property laws. Unauthorized use is strictly prohibited.

2. Product Information

2.1 Product Descriptions

We offer high-quality commercial tableware including:

• Rectangle Trays (10″ to 20+”)
• Specialty collections (18/0, 18/8, Accademia Del Vino, Architecte)
• Branded lines (American Metalcraft, Anchor Hocking, ARC Cardinal, Arcoroc)
• Serving supplies and drinkware

While we strive for accuracy, product images may vary slightly from actual items due to monitor settings.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue items without notice.

3. Ordering and Payment

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends/holidays). You will receive an order confirmation email with details.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at time of order. You authorize us to charge the total amount to your selected payment method.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices due to market conditions or supplier changes, though this won’t affect confirmed orders.

4. Shipping Policy

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Via DHL/FedEx, delivered in 10-15 business days after dispatch
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after dispatch

4.2 Delivery Areas

We ship to most regions except parts of Asia and remote locations. International customers are responsible for customs fees and import duties.

4.3 Delivery Issues

You must inspect shipments upon arrival. Report any damage within 48 hours to [email protected] with photos.

5. Returns and Refunds

5.1 Return Eligibility

To qualify for returns:

• Items must be unused in original packaging
• Request must be initiated within 15 days of delivery
• Proof of purchase required

5.2 Non-Returnable Items

The following cannot be returned:

• Opened drinkware (American Metalcraft Plastic Drinkware, Anchor Hocking)
• Custom items (Architecte, Accademia Del Vino specialty lines)

5.3 Return Process

1. Email [email protected] within 15 days with order number and reason
2. We will provide return instructions within 2 business days
3. Ship items to our Denver facility (1120 Clay Lick Road) with tracking
4. Customer pays return shipping unless error is ours

5.4 Refunds

Refunds are processed within 3-5 business days after inspection (typically 5 days). Original shipping fees are non-refundable.

6. Customer Responsibilities

• Provide accurate shipping/billing information
• Promptly inspect delivered goods
• Follow proper return procedures if needed
• Pay any applicable customs fees for international orders
• Use products as intended (commercial tableware is not for children’s use)

7. Limitations of Liability

Libbey Sales Store is not liable for:

• Delays beyond our reasonable control (customs, weather, etc.)
• Incorrect addresses provided by customers
• Product misuse or improper care
• Minor color variations from website images

Our maximum liability is limited to the purchase price of affected items.

8. General Provisions

8.1 Governing Law

These terms are governed by Colorado law. Disputes will be resolved in Denver courts.

8.2 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

8.3 Contact Information

For questions:

Libbey Sales Store
1120 Clay Lick Road
Denver, CO 80014
Email: [email protected]